Return & Refund Policy

At ShopiZap, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can request a return or refund under the following conditions:

1. Eligibility for Returns

• You can request a return within 7 days of receiving your order.

• The item must be unused, in its original packaging, and in the same condition as received.

• Items such as personal care products, customized products, or sale items are not eligible for returns.

2. Return Process

• Contact our support team at shopizapofficial@gmail.com or +92-329-1421152 to initiate a return.

• Provide your order details along with a reason for the return.

• Once approved, you will receive return shipping instructions.

3. Refund Policy

• After receiving and inspecting the returned item, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method or as store credit.

• Shipping fees are non-refundable unless the item was defective or incorrect.

4. Exchanges

• If you wish to exchange a product, you can follow the same return process and request an exchange instead of a refund.

For any queries regarding our return and refund policy, feel free to contact our support team. We are here to assist you!